oz win Privacy Policy
This document clearly explains how your personal information is collected on the oz win platform, what it is used for, and how it is kept secure.
Privacy Policy
This privacy policy applies to all users of the oz win platform. Following the policy described in this document is our responsibility, and ensuring the security of your information is our primary commitment. By creating an account or using the platform, you accept the terms of this policy. This privacy policy should be read together with our Terms and Conditions, as both apply to the management of your account.
1 Definitions and Scope
In this policy, "personal information" means any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, date of birth, or financial transaction details. "Processing" means any activity involving the collection, storage, use, transfer, or deletion of information.
This policy applies to the oz win website, mobile application, and all associated digital services. If you use oz win's services while located in Bangladesh, you are covered by this policy.
2 What Information Is Collected
2.1 Registration and Identity Verification Information
When creating an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Current address
Creating an account on the oz win platform is strictly prohibited for anyone under 21 years of age. To confirm age, we verify the date of birth provided at the time of registration.
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect information relating to your payment method. oz win currently supports transactions via bKash, Nagad, Rocket, and bank transfer. We only retain information necessary to verify and complete transactions; full card or account numbers are not stored on our servers.
2.3 Usage and Technical Information
To maintain platform security and improve our services, we automatically collect certain technical information:
- IP address and device type
- Browser and operating system information
- Session duration and navigation patterns
- Cookie and similar tracking technology data
3 Purpose of Using Information
oz win uses the information collected only for the following purposes:
- To create, manage, and secure accounts
- To process deposit and withdrawal transactions
- To provide customer service and support (via live chat and email, 24/7)
- To detect and prevent fraudulent activity
- To correctly deliver bonuses, promotions, and VIP benefits
- To meet legal obligations
- To improve the platform and add new features
We do not sell or transfer your information to third parties for marketing purposes. Information may only be shared with your consent or due to legal obligations.
4 Disclosure of Information and Third Parties
oz win may share your information with third parties in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and fraud prevention services. These providers are bound to maintain the same standard of privacy protection as we do and may not use any information beyond what is agreed in the contract.
4.2 Legal Obligations
If required as part of a valid order from a government authority, a court directive, or a legal process, oz win may provide information to fulfil legal obligations. In such cases, we will always provide only the minimum information necessary.
4.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant party. We will notify you in advance in such circumstances.
5 Data Retention and Security
oz win uses industry-standard technology and practices to protect your information. All data transfers are secured by SSL encryption, and information stored on our servers is kept in an encrypted state.
We maintain the following security measures:
- Access controls — only authorised staff can access specific information
- Regular security audits and vulnerability testing
- Detection of unusual login activity on accounts
- OTP-based two-factor authentication (where applicable)
However, complete security on the internet cannot be guaranteed. You are therefore also responsible for keeping your password and login details secure.
5.1 Data Retention Period
We retain information necessary for active accounts for as long as the account remains active. Even after an account is closed, certain information may be retained for as long as required for legal obligations, dispute resolution, or fraud investigation.
6 Cookie Policy
Cookies and similar technologies are used on the oz win website and app. Cookies are small text files stored on your device that help improve the functionality of the platform.
We use the following types of cookies:
- Essential cookies: These are necessary to maintain login status and ensure security.
- Functional cookies: Used to remember your preferences and language settings.
- Analytics cookies: Used to analyse and improve the use of the platform.
You can control or disable cookies from your browser settings, though this may limit certain features of the platform.
7 User Rights
As a user of the oz win platform, you have the following rights:
7.1 Right to Access Information
You may request to know what information is stored about you at any time. To do so, please contact our support team.
7.2 Right to Correct Information
If any of your information is incorrect or outdated, you may request a correction. Some information can be updated directly from your account settings; for others, you will need to contact customer support.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, this right may be limited where legal obligations or ongoing disputes apply.
7.4 Right to Object to Processing
You may withdraw your consent at any time regarding marketing communications. This change can be made through account settings or via customer support.
8 Account Security and Responsible Use
oz win is committed to maintaining a safe and responsible gaming environment at all times. Alongside protecting your personal information, we provide specific limits and self-exclusion features to support responsible gaming. Following our responsible gaming guidelines will help you maintain a balanced and safe gaming experience.
For the security of your account:
- Use a strong, unique password and change it regularly
- Never share your login details with anyone
- Report any suspicious activity to us immediately
- End your session after logging in on a public computer
9 Protection of Children and Minors
oz win is exclusively for those aged 21 and above. 21+ We do not knowingly collect or store any information from minors. Age is verified at the time of registration, and if an account is found to belong to someone under 21, it will be closed immediately and the associated information will be deleted.
10 Policy Changes and Updates
oz win reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by email or via a notification on the platform. The updated policy will take effect from the date of publication.
Continued use of the platform after a policy change will be taken as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
11 Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team. We provide support in Bengali and English via live chat and email, 24 hours a day, 7 days a week. To learn more about our services, visit our About Us page.
Email: [email protected]
For general enquiries, you can visit our support page. The fastest responses are received via live chat.